privacy
Remember Blue Privacy Policy
What information does Remember Blue collect?
1. Personal Information
- For this Privacy Policy, “Personal Information” means any information that uniquely identifies you or any other individual or otherwise contains personally identifiable information provided by or obtained from you or any other user of the Services. Personal Information may include certain types of Basic Information, Secure Information, Trustee Information, Access Code Information and Public Information, each of which is described in further detail below. Remember Blue does not share Personal Information with any third party.
- “Basic Information” means the first and last name, email address, contact information, gender, date of birth, and the date and time associated with the Account creation and (if applicable) deletion of you and your trustees. We may use your Basic Information to operate, provide, and improve the Site, the Services, and our businesses, to contact you to send information about the Services. If you don’t want to receive email communications from us, follow the “unsubscribe” instructions at the bottom of any email message received from us. That said, there are certain types of important email communications that we need to always be able to send to you (such as notifications about password changes, permissions changes, or changes to the Terms of Service or this Privacy Policy) for which you may not be given an “unsubscribe” option.
- “Secure Information” means your private, sensitive, personal information that you privately stored through the Services. This includes all messages stored to be delivered after you have been confirmed to have passed on or be incapacitated. We will share your Secure Information only in line with your wishes and only after you we have received confirmation that you have been incapacitated or passed on via our system (via your appointed trustees), except when we are required to by law or in other rare circumstances, as described later in this policy.
- “Use Information” means certain high-level information about your use of and access to the Services, which may include any premium services accessed, the date and time of your last login to the Services, and your total number of logins to the Services.
- “Public Information” means any personally identifying information you post in any public forum through the Services (e.g., in the comments section below articles). Please remember that any Public Information you post publicly on the Services is not private, and thus may be used or disclosed by any third party who reads such Public Information without our control and your knowledge, and search engines may index that information. Accordingly, please think carefully before publicly posting any Public Information on the Services.
2. Non-Personal Information
- In contrast to Personal Information, “Non-Personal Information” does not, on its own, uniquely identify you or anyone else as a specific individual, but rather provides technical data, such as information about your interaction with the Services or about your browser. Non-Personal Information may include Aggregate Information, and Cookie Information, each of which is described in further detail below.
- “Aggregate Information” means statistical information about how, how often, and when you use the Services and your demographic information. We may use Aggregate Information in order to understand how and how often people use the Services, which in turn allows us to improve them, but never in a way that is personally identifiable.
- “Cookie Information” means information collected via cookies which enable our servers to recognize your web browser and tell us how and when you visit the Site and otherwise use the Services. Cookies are small pieces of data that are stored on your computer through your web browser when you access a website. Our cookies by themselves do not contain Personal Information, and we do not combine Cookie Information with your Personal Information to tell us who you are.
- While many browsers have an option to turn off the cookie feature (which may prevent your browser from accepting any new cookie or may allow you to decide which cookie to accept from any website on a case-by-case basis), we strongly recommend that you leave cookies active because the Cookie Information we derive enables us to provide you with the most advantageous and attractive features of the Services.Please note, however, that this Privacy Policy only covers our use of cookies and Cookie Information, and does not cover the use of cookies by third parties. Certain third party vendors use cookies in certain unrestricted publicly-available parts of our Site to provide analytical data and target and serve ads based on your prior visits to Site and use of the Services. We do not control when or how a third party places cookies on your computer.
Does Remember Blue share the information it collects or receives, and if so, with whom and why?
1. Sharing with Trustees and message recipients
- We will share your Secure Information only with message recipients designated by you. Different messages may have different message recipients as specified by each user. The process to start sharing is initiated when one is your designated Trustees provides the instruction to us that you have passed on. We will attempt to contact you to confirm that you would like to have your secure information shared with your designated message recipients. If you do not respond within 5 days we share your Secure Information.
2. Sharing with Acquirers
- If Remember Blue is involved in a merger, acquisition, sale, reorganization, liquidation or other disposition of all or substantially all of its assets to another entity (the “Acquirer”), you will be notified via email and/or a prominent notice on our Site of any such change in ownership and of the choices available to you with respect to your Personal Information. Remember, you can always choose to export and delete your Secure Information from the Services. The Acquirer will possess your Basic Information and any other Personal Information you do not delete from the Services (which may include part or all of your Secure Information) and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.
3. Sharing with Third Party Partners
- We don't sell any of your Personal Information as defined in Section 1 above, to anyone, and we never will.
- We may share some Non-Personal Information with some third parties as described below:
- We share information about you with companies that aggregate it to provide analytics and measurement reports to our partners.
- We provide advertisers with reports about the kinds of people seeing or creating specific content. We don't share information that personally identifies you (information such as your name or email address that by itself can be used to contact you or identifies who you are) unless you give us permission. For example, we provide general demographic and interest information to advertisers (such as, the service is being used by a woman between the ages of 25 and 34 who lives in Gauteng) to help them better understand their audience.
- We provide information and content to vendors and service providers who support our business in activities such as providing technical infrastructure services, analyzing how our service is used, providing customer service, facilitating payments or conducting surveys.
4. Sharing pursuant to applicable law
- Other than sharing as described above, we can only share Personal Information, including your Secure Information, in the limited circumstances described below relating to your abuse or misuse of the Services or legal process.
- If we believe that you have misused or abused the Services or the Personal Information of any other user, or have attempted to interfere with or harm the Services, we will investigate and cooperate with appropriate law enforcement officials, which may include sharing your Basic Information with them in order to protect our rights or property or that of other users, Trustees and others. We will give our full cooperation in any legal process or criminal investigation into any misuse or abuse of the Services.
- We may also share your Personal Information solely to the extent required by law to comply with a subpoena or analogous legal process or governmental request; while this may include certain of your Secure Information, rest assured that we will never willingly share any of your Secure Information unless required by law. We may also share your Personal Information as otherwise necessary to protect our rights or property or that of other users, Trustees and others.
- We will promptly notify you if we receive any request for your Personal Information or Secure Information from any governmental entity or other third party pursuant to a subpoena or analogous legal process before sharing any such requested information, unless we are legally prohibited from so notifying you or we have a good faith reason to believe that such sharing is or may be necessary to protect someone’s life, avoid serious physical injury or property loss or damage, or to prevent or investigate any ongoing crime.
How does Remember Blue protect, safeguard and secure the information it collects?
The security, privacy and confidentiality of your Personal Information is of utmost and critical importance to us, which is why we have implemented a variety of industry standard (or better) administrative, physical and technical protections to safeguard the security, privacy, confidentiality and integrity of your Personal Information, including without limitation your Secure Information.
Nevertheless, no website operator can guarantee that its security measures or safeguards will be 100% effective, and Remember Blue cannot guarantee absolute security of any of your Personal Information, including without limitation your Secure Information. REMEMBER BLUE SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION, INCLUDING WITHOUT LIMITATION SECURE INFORMATION.
If we discover a security incident that compromises your Secure Information, we will let you know about it in accordance with applicable law. Please notify us immediately of any suspected or unauthorized use of your password or account or any other such incident by contacting us through our help center at enquiries@rememberblue.com.
How does one delete a Remember Blue account?
If you wish to delete your account, you may do so via our account deletion tool, which you can access by logging into your account and selecting the appropriate option in the account settings page.
What happens when there are changes to this Privacy Policy?
We may amend or modify this Privacy Policy from time to time. If we make any material changes in the way we collect or use your Personal Information, we will notify you by sending you an email or by posting an announcement on the Services. Remember, it is your responsibility to keep your email address information accurate and up-to-date. Your continued use of the Services following notice of such changes indicates your agreement to be bound by the changes and the new Privacy Policy.
Any questions or concerns?
If you have any questions or concerns regarding privacy using the Services, please contact us through our help center at enquiries@rememberblue.com. We will make all commercially reasonable efforts to resolve your concerns.